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Duplicated
Last Updated: 13 Mar 2023 14:19 by ADMIN
Martin
Created on: 27 Feb 2023 11:29
Category: VirtualGrid
Type: Bug Report
1
NewRow appears twice in RadVirtualGrid

I was trying to move the NewRow to the bottom of the RadVirtualGrid. I learned that this is not possible. During my attempts I ran into a bug:

Reproduction steps:

  1. Create a Grid
  2. Set RowCount to (at least) 1.
  3. Pin the NewRow to the bottom: Grid.TableElement.TableElement.SetRowPinPosition(RadVirtualGrid.NewRowIndex, PinnedRowPosition.Bottom);

Expected behavior:

  • Or an exception occurs, telling me only "normal" rows can be pinned.
  • Or nothing changes.
  • Or the NewRow is moved to the bottom (what I was hoping for)

Observed behavior:

  • The NewRow is shown at the top of the grid as well as the bottom of the grid. But only the one at the top is usable:
Duplicated
This item is a duplicate of an already existing item. You can find the original item here:
RadVirtualGrid: Allow the NewRow to be moved to the bottom of a RadVirtualGrid
3 comments
ADMIN
Dess | Tech Support Engineer, Principal
Posted on: 13 Mar 2023 14:19

Hi, Martin,

My previous reply just tried to explain why the status was changes to Duplicated. I understand completely the impact from reporting bugs/features over your development process. Your efforts are greatly appreciated and every time rewarded with Telerik points.

We always strive to provide as good support service as possible and make the development cycle of our clients easier. Should you have further questions please let me know.

Regards,
Dess | Tech Support Engineer, Principal
Progress Telerik

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Martin
Posted on: 09 Mar 2023 14:30

Hi Dess,

You said: "We kindly ask you to use just one thread for a specific problem to contact us."

I am sorry, I was trying to be helpful. It could have been a bug, it also could have been a feature request. This way you could have chosen to accept the bug and deny the feature request. Or, skip the bug and accept the feature request. Next time I will just create one item.

You also said: "Posting the same questions numerous times slows down our response time because we will need to review and address two or more tickets instead of one"

I interpret this as a bit low. If you look back at my track record (the number of bugs and feature requests I have send it)... do you really think I do this for fun? Do you have any idea how much time all these bugs, performance losses, finding causes, creating patches, sending in reports, have costs us? In time and money? How much this has slowed us down?

Don't worry, I still love you ;)

Regards,

Martin

  

ADMIN
Dess | Tech Support Engineer, Principal
Posted on: 06 Mar 2023 08:22

Hello, Martin,

I have changed the status of this item to Duplicated with the other feature request that you have opened on the same topic.

We kindly ask you to use just one thread for a specific problem to contact us. Posting the same questions numerous times slows down our response time because we will need to review and address two or more tickets instead of one. Moreover, threads are handled according to license and time of posting, so if it is an urgent problem, we suggest you use a support ticket, which would be handled before a feedback item.

Thank you for your understanding.

Regards,
Dess | Tech Support Engineer, Principal
Progress Telerik

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