Need More Info
Last Updated: 16 Feb 2024 12:36 by ADMIN
Created on: 14 Jun 2023 17:34
Category: UI for WinForms
Type: Bug Report
DocxFormatProvider / RadRichTextBox unable to extract text from .docm elements

We are trying to display read only versions of documents. Some of these documents are of type .docm and have elements like dropdowns and text boxes. Most of the documents are being converted properly but all text within these .docm elements are missing. We have tried loading into the RadRichTextBox control and directly exporting to plain text with no luck. We do not need full support for these elements but in order to use Telerik's library for our document viewer we need to be able to at least extract text from these elements.

Is this currently unsupported or is there some other provider I should be using?

1 comment
Posted on: 15 Jun 2023 08:45

Hello Andrew,

Dotm files are not supported, but I suspect that this is not caused by it. I want to ask you if you could send us a sample document for testing (some sample content). This will allow us to properly investigate and determine the reason for this.  

Thank you in advance for your patience and cooperation. I am looking forward to your reply.

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