Hi Martin,

My name is Dragan Grigorov and I am the technical support lead for the WinForms product.
I have reviewed your cases and wanted to provide additional information on some of the topics you've raised. I hope you will find it useful.

1. Bugs and feature requests
I wanted to start by thanking you for your feedback! The information in the bug reports and feature requests you logged is very useful and it helps us enhance our product. I can tell you have put a lot of effort into every request you submitted and I wanted you to know that we appreciate it a lot!
We review each and every request we get and decline or prioritize them based on different factors like dependencies, impact, complexity, community interest, available workaround, and roadmap. The reason why I’m mentioning this is that I wanted you to be aware of our process because as time goes you will notice that some of your requests will be processed while others might be declined or left for future sprints. We prioritize the tasks in our backlog to accommodate our community in achieving their goals with our products and support infrastructure.

2. Product feedback
In one of your tickets, you mentioned that you filled out our roadmap survey and highlighted the complexity and inconsistency you have encountered while working with the WinForms product. I’m sorry to hear that the product is not fully meeting your expectations because of those inconsistencies and I understand how this could be frustrating. I want to ensure you that with every new feature or control we lunch we always strive to be consistent and steer clear of unnecessary complexity. Still, as our product has been around for more than 15 years and we have over 140 controls it’s almost inevitable. As we review your feedback in the 2023 survey we will be able to better assess and address it. I need to mention here that the product inconsistency has not been something that has been brought up very often.

3. Tickets left
Lastly, while reviewing your cases I can confirm that couple of your support tickets were, in fact, valid bugs and feature requests so I have converted them to such. This has lowed your current volume of used cases and will allow you to submit new support tickets within your license. If you require additional ones after that you can reach out to your sales rep.

Regards,
Drago
Progress Telerik

Hi, Martin,

When you contact the Telerik Support, you have the possibility to choose what type of a ticket you will submit. Here are the available options:

The Lite support license includes 10 support tickets. Hence, if you need more support tickets, feel free to upgrade your license. Indeed, during the discussion inside any of the support tickets, the support engineer may log a separate bug report/feature request providing a link to the public feedback portal. Note that these new bug reports/feature requests don't decrease the tickets count which information can be found in your Telerik account while contacting the support:

Since my account has the full package, it states "Unlimited". For your case, you are expected to see the number of left tickets. Only support tickets are considered in the Tickets count.

In my previous reply you can find a screenshot of your account page with the option for contacting Licensing support where you can submit general inquiries which are not related to any particular product.

I believe that the provided information is helpful.

Regards,
Dess | Tech Support Engineer, Principal
Progress Telerik

Hello, Martin,    

Please have a look at the different Support Plans that are available: https://www.telerik.com/purchase/support-plans 

Thus, according to the license, you may or may not have support tickets limit. If you have any questions about your license, feel free to contact sales@telerik.com.

Please have in mind that only support tickets are considered in the count. Bug reports or feature request don't affect the tickets count. 

In case you have reached the support tickets limit, you can submit general inquiries:

I hope this information helps.

I would kindly ask you to avoid using the public feedback portal of the UI for WinForms product unless you want to report a bug or request a feature for this particular product. Thank you for your understanding.

Regards,
Dess | Tech Support Engineer, Principal
Progress Telerik

Hello, Martin,

Thank you for reporting this. I have approved the request and discussed it with the respective team.

Please have in mind that the appropriate way is to submit general feedback tickets when it is not related to a particular product. Feel free to use this approach the next time.

Thank you for your understanding.

Regards,
Dess | Tech Support Engineer, Principal
Progress Telerik