Hi Dess,
No problem. Fully understood.
Please find the new questions attached below and kindly get back to the customer Mr Huang (conext.vincent@gmail.com).
Thanks,
Peter
------------------------
Hello, Peter,
I would kindly ask you to provide any information in the support ticket as It is the appropriate way for providing assistance by the WinForms support engineers.
Thank you for your understanding
From: Peter Qu <Youpeng.Qu@progress.com>
Sent: Thursday, April 23, 2020 6:53 AM
To: Desislava Yordanova <Desislava.Yordanova@progress.com>
Cc: 'Peggy Chen' <peggychen@accesssoft.com.tw>
Subject: FW: [Accesssoft] Telerik support
Hi Dess,
Hope you are well.
Regarding the Support Ticket 1462221 (conext.vincent@gmail.com) please find error code attached and issue description as below.
Many thanks,
Peter Qu
Inside Sales Representative, APJ
Address: 120 Spencer Street | Melbourne, VIC, 3000 | Australia
Phone: +61 413 012 003 | +86 1350 1330 973
WeChat: Progress Telerik
Website: www.telerik.com
Language: English | Mandarin Chinese
From: Peggy Chen <peggychen@accesssoft.com.tw>
Sent: Thursday, 23 April 2020 13:46
To: Peter Qu <Youpeng.Qu@progress.com>
Subject: RE: [Accesssoft] Telerik support
客戶現又補充：每次升級一個版次就會出現嚴重問題,要如何排解.
From: Peter Qu [mailto:Youpeng.Qu@progress.com]
Sent: Thursday, April 23, 2020 11:53 AM
To: Desislava Yordanova
Cc: 'Peggy Chen'
Subject: FW: [Accesssoft] Telerik support
Hi Dess,
Hope you are well.
Regarding the Support Ticket 1462221 (conext.vincent@gmail.com) please find error code attached and issue description as below.
Many thanks,
Peter Qu
Inside Sales Representative, APJ
Address: 120 Spencer Street | Melbourne, VIC, 3000 | Australia
Phone: +61 413 012 003 | +86 1350 1330 973
WeChat: Progress Telerik
Website: www.telerik.com
Language: English | Mandarin Chinese
From: Peggy Chen <peggychen@accesssoft.com.tw>
Sent: Thursday, 23 April 2020 13:46
To: Peter Qu <Youpeng.Qu@progress.com>
Subject: RE: [Accesssoft] Telerik support
From: Peter Qu [mailto:Youpeng.Qu@progress.com]
Sent: Thursday, April 23, 2020 11:43 AM
To: Peggy Chen
Subject: RE: [Accesssoft] Telerik support
Hi Peggy,
It sounds a bit too complicated for the pre sales engineer. Can you please kindly let me know the license holder email and I will issue a support ticket on his Telerik account so that the developing team can get involved.
Thanks,
Peter Qu
Inside Sales Representative, APJ
Address: 120 Spencer Street | Melbourne, VIC, 3000 | Australia
Phone: +61 413 012 003 | +86 1350 1330 973
WeChat: Progress Telerik
Website: www.telerik.com
Language: English | Mandarin Chinese
From: Peggy Chen <peggychen@accesssoft.com.tw>
Sent: Thursday, 23 April 2020 13:40
To: Peter Qu <Youpeng.Qu@progress.com>
Subject: [Accesssoft] Telerik support
Importance: High
Hi Peter,
我們在跟一個客戶討論續約問題，因為如果不續約，當下的版本是否可以一直沿用，因為這套軟體升級不會刪除舊檔案，導致很多問題出來。
因為客戶編輯好專案,也進行發行動作,但是安裝到電腦會發生錯誤,請問要在其他台電腦執行客戶的安裝該如何執行.
請回復技術問題.
軟體下進行模擬可以正常運行.
執行發行後的安裝檔
無法安裝.
附件有錯誤檔案.
Peggy
From: Peter Qu [mailto:Youpeng.Qu@progress.com]
Sent: Thursday, April 23, 2020 11:43 AM
To: Peggy Chen
Subject: RE: [Accesssoft] Telerik support
Hi Peggy,
It sounds a bit too complicated for the pre sales engineer. Can you please kindly let me know the license holder email and I will issue a support ticket on his Telerik account so that the developing team can get involved.
Thanks,
Peter Qu
Inside Sales Representative, APJ
Address: 120 Spencer Street | Melbourne, VIC, 3000 | Australia
Phone: +61 413 012 003 | +86 1350 1330 973
WeChat: Progress Telerik
Website: www.telerik.com
Language: English | Mandarin Chinese
From: Peggy Chen <peggychen@accesssoft.com.tw>
Sent: Thursday, 23 April 2020 13:40
To: Peter Qu <Youpeng.Qu@progress.com>
Subject: [Accesssoft] Telerik support
Importance: High
Hi Peter,
我們在跟一個客戶討論續約問題，因為如果不續約，當下的版本是否可以一直沿用，因為這套軟體升級不會刪除舊檔案，導致很多問題出來。
因為客戶編輯好專案,也進行發行動作,但是安裝到電腦會發生錯誤,請問要在其他台電腦執行客戶的安裝該如何執行.
請回復技術問題.
軟體下進行模擬可以正常運行.
執行發行後的安裝檔
無法安裝.
附件有錯誤檔案.
Peggy
Hello, Chaoyuan,
I have noticed that you submitted a feature request in our public feedback portal. I would like to note that submitting a feature request or a bug report is usually used when you suggest a new feature to be introduced or report unexpected behavior for a certain control. In both cases, it is necessary to provide additional details about the precise case, what is the exact feature that you are suggesting or under what conditions the bug can be reproduced.
However, according to the provided information, it is not very clear what is the exact scenario that you have and whether you are experiencing any specific problems? Could you please provide more details about the precise case? Is this public item related to the already opened Ticket ID 1462221 which can be found in your Telerik account?
Could you please specify the exact steps how to reproduce the problem or get back to me with a sample project so I can investigate the precise case?
Once we get better understanding of the precise case, we would be able to provide further assistance. Thank you in advance for your cooperation.
I would like to also note that the official language for communication with the support engineers is English. Thank you for your understanding.
I am looking forward to your reply.
Regards,
Dess | Tech Support Engineer, Sr.
Progress Telerik
Our thoughts here at Progress are with those affected by the outbreak.