We kindly ask you to post your technical questions/problems in the support ticketing system (http://www.telerik.com/account/support-tickets/new-support-ticket.aspx) as this is the best way to reach our support staff - the support system assigns a response time for all of your questions, depending on your license and ensures that all questions will reach the respective developers, if needed. In addition, you will be able to review your support history at your leisure. In this way, your issues will be managed more precisely.