Approved
Last Updated: 03 Dec 2019 13:19 by ADMIN
Srikanth
Created on: 12 Nov 2019 10:55
Category: Date/Time Pickers
Type: Bug Report
2
Datepicker is closing issue in IPAD

Hi All,

 

Datepicker is closing after clicking month or year not waiting until selecting the date.

We are using IPAD IOS 13.2.2 version and loading the data in desktop website in IPAD. Dojo also not working properly in IPAD with desktop mode.

 

 

Thanks,

Srikanth.K

 

 

Attached Files:
8 comments
ADMIN
Alex Hajigeorgieva
Posted on: 03 Dec 2019 13:19

Hi, Srikanth,

Thank you very much for letting me know that this is an urgent matter for your work.

I have discussed that with my Team Lead and we have already dedicated the time of one of our Software Engineers to look into it.

I hope it will be resolved as soon as possible. Keep an eye out on the GitHub issue for updates as it progresses from fixing it through to QA testing and finally when we trust the fix is production ready, it will be marked with a milestone with the upcoming release that it is going to be a part of.

Kind Regards,
Alex Hajigeorgieva
Progress Telerik

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Srikanth
Posted on: 29 Nov 2019 05:09

Hi Alex,

 

Could you please provide any update on this issue.

 

Thanks,

Srikanth

ADMIN
Alex Hajigeorgieva
Posted on: 18 Nov 2019 10:05

Hello, Srikanth,

Thank you very much for providing the video - it helped us understand the steps that make the difference - namely - focusing the input on page load and then navigating to the month view.

I can confirm that this is a bug in mobile devices on Android and iOS which utilize desktop mode.

I have logged an issue that you may follow here:

https://github.com/telerik/kendo-ui-core/issues/5428

And the thread is now moved here:

https://feedback.telerik.com/kendo-jquery-ui/1441777-datepicker-is-closing-issue-in-ipad

Currently, there is no workaround as we need to look for the cause but if it becomes available, we would update the issue directly.

Finally, as a token of appreciation for helping us reproduce the issue, I have added some Telerik points to your account.

Please accept our apology for the inconvenience.

Kind Regards,
Alex Hajigeorgieva
Progress Telerik

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Srikanth
Posted on: 15 Nov 2019 14:28

Hi Alex,

 

Please see the video. I have re-created the issue by using the full-screen link which you provided.

The date picker is closing when we keep the focus in date input field.

 

Thanks,

Srikanth.K

 

ADMIN
Alex Hajigeorgieva
Posted on: 14 Nov 2019 10:09

Hello, Srikanth,

Thank you very much for the provided screenshots and video.

The video from this demo actually did not show the calendar closing or opening, perhaps you sent me the wrong screen recording? Having said that, the second date picker is not supposed to allow choosing a day at all - it's a month and year picker because of the depth set on its configuration.

As for the video from our documentation, the error suggests that the JavaScripts are blocked somehow since jQuery is not loaded at all. Perhaps some security measure because of the sandbo where the Dojo is in the network you are on? What about if you try the same sample only in fullscreen this time?

Look forward to hearing back from you.

Kind Regards,
Alex Hajigeorgieva
Progress Telerik

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Srikanth
Posted on: 13 Nov 2019 16:00

Hi Alex,

Please find the attached the video will help you to recreate the issue. Please let us know your response as early as possible.

 

Thanks,

Srikanth.K

 

Srikanth
Posted on: 13 Nov 2019 15:58

Hi Alex,

Thank you for your response. I have attached the video and Ipad settings screenshots for your reference. Please try and let me know.

 

Thanks,

Srikanth.K

 

 

 

 

ADMIN
Alex Hajigeorgieva
Posted on: 13 Nov 2019 11:12

Hi, Srikanth,

I tested selecting a date from the Kendo UI DatePicker using the months on both mobile and desktop Safari with 13.2.2 on an iPad and was not able to reproduce any faulty behaviour.

I am attaching a screen recording I made and maybe you can identify what I am missing.

I am not sure what you mean about the Dojo not working on an iPad, could you please provide more details? The screenshot suggests that some parts of the editable code might have been deleted hence a JavaScript error is thrown. Can you talk me through some steps?

Look forward to hearing back from you.

Kind Regards,
Alex Hajigeorgieva
Progress Telerik

Get quickly onboarded and successful with your Telerik and/or Kendo UI products with the Virtual Classroom free technical training, available to all active customers. Learn More.