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Request a Feature Report a Bug
Completed
Last Updated: 15 Oct 2019 14:24 by ADMIN
Release 2019.R3.SP.next
Fabio Masini
Created on: 19 Sep 2019 08:42
Category: PDFViewer
Type: Bug Report
0
Download functionality in PDFViewer doesn't work on mobile devices

Bug report

The download functionality of the PDFViewer component doesn't work on Apple mobile devices both on Chrome and Safari browsers.

*Note: The above behavior is not represented on Android devices.

Reproduction of the problem

  1. Open this demo https://demos.telerik.com/kendo-ui/pdfviewer/indexon iPad or iPhone
  2. Tap on the "Download" icon of the PDFViewer.

Current behavior

Nothing happens when the Download icon is tapped. After this tapping part of the other component functionalities like "open" and "search" stop working.

Expected/desired behavior

When the download icon is tapped a "save file" popup should appear and the user can save the currently viewed PDF file.

Environment

  • Kendo UI version: 2019.3.917
  • jQuery version: x.y
  • Browser: [Chrome 77.0.3865.69 | iOS 12.4.1 Safari ]
1 comment
ADMIN
Petar
Posted on: 20 Sep 2019 11:32

Hello Fabio,

Thank you for reporting the bug!

I cannot say when the issue will be fixed. In order to be up-to-date with the news around the current thread, you can follow it. By following the thread once there is an update in it you will be notified.

Because of the bug specifics, there is no workaround we can provide for bypassing the reported behavior. 

Regards,
Petar
Progress Telerik



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