PdfViewer: Handle the cases when the page is rendered slowly and the document appears empty

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Unplanned

Last Updated: 23 Jun 2022 08:13 by ADMIN

Daniel

Created on: 15 Feb 2021 07:18

Category: PDFViewer

Type: Bug Report

PdfViewer: Handle the cases when the page is rendered slowly and the document appears empty

Handle the cases when the page is rendered slowly and the document appears empty

4 comments

ADMIN

Martin

Posted on: 23 Jun 2022 08:13

Hello Jimmy,

I am sorry to hear you are experiencing inconvenience because of this issue.

In order to help us to deeper investigate it, could I ask you to send us the document causing it in a private ticket? I must assure you we treat all client files in a strictly confidential manner and for testing purposes only.

Looking forward to hearing from you.

Regards,
Martin
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JIG

Posted on: 17 Jun 2022 08:57

Hello,

Is there any update regarding this topic? One of our clients is experiencing the same issue and there is no way to give him support regarding this.

Thank you in advance for your feedback

ADMIN

Martin

Posted on: 20 Apr 2021 13:14

Hello Tomas,

This will help us better investigating this behavior. Could I ask you to send to us this document.

You can send it in a private ticket thread in order to not expose sensitive data in a public post. If you decide to provide the document with the problematic behavior, you can be certain that it will be used only for investigation purposes of this case and your privacy will be respected. Confidentiality is also described in our product EULA - Article III Section 12 of the DevCraft UI EULA.

Please, mention this (Handle the cases when the page is rendered slowly and the document appears empty) bug report so we can easily relate the ticket to it.

Regards,
Martin
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Tomas von Peltzer

Posted on: 20 Apr 2021 08:58

Same problem.
All reports we get is scanned documents to PDF.
Can provide example document if needed.