Hello Andrew,
I apologize for the inconvenience this issue might be causing you. At this point, I am unable to provide you with a timeframe for solving it as it is currently not scheduled for implementation. Please, continue following the item so you can receive notifications when the status changes.
As for the document causing this exception, I would like to ask you to send it to us in order to investigate the specific case. I must assure you we treat all client files in a strictly confidential manner and for testing purposes only.
Please, refer to this item if you decide to send us the document.
Regards,
Martin
Progress Telerik