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Unplanned
Last Updated: 08 May 2020 07:12 by ADMIN
James
Created on: 02 May 2020 21:02
Category: RichTextBox
Type: Bug Report
0
RichTextBox: Update fields is removing citation(s) when citations are created in MS Word
When multiple citations are created in MS Word (TestSave.docx) and then the document is opened in richTextBox and you update fields the update command removes the additional citations (TestSave2.docx)
Attached Files:
4 comments
ADMIN
Dimitar
Posted on: 08 May 2020 07:12

Hi James,

Thank you for the video and the description. I believe that we have all the needed information now. I have approved the item and updated your Telerik points.

Unfortunately, I cannot suggest a workaround for the issue. 

Thank you for your understanding.

Regards,
Dimitar
Progress Telerik

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Our thoughts here at Progress are with those affected by the outbreak.
James
Posted on: 08 May 2020 00:41

the code fields in word show the following:

{CITATION RS000002 \I 1033} - single citation

{CITATION RS000001 \I 1033  \m xx3} - multiple citation

The field codes in richtextedit show the following:

{CITATION RS000002 } - single citation

{CITATION RS000001 } - multiple citation

Looks like the switches are dropped or removed and thus losses the multiple citation ability

Attached Files:
James
Posted on: 08 May 2020 00:24
I am using the latest version of telerik.  I have included a video and the latest files for the videos.  CitationTest - is the word created document.  CitationTest2 is the saved version from telerik that updated the fields.  Let me know if you have additional questions.
Attached Files:
ADMIN
Dimitar
Posted on: 05 May 2020 10:30

Hello James,

I have tested this and it seems to work on my side (both citations are visible in the attached files and after I export the test file). Maybe I am missing something. Would it be possible to record a small video that shows what happens on your side and send it to me? 

In addition, can you confirm that you are using the latest version of the suite?

Thank you in advance for your patience and cooperation. I am looking forward to your reply.

Regards,
Dimitar
Progress Telerik

Progress is here for your business, like always. Read more about the measures we are taking to ensure business continuity and help fight the COVID-19 pandemic.
Our thoughts here at Progress are with those affected by the outbreak.
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