Our product management would like to make the input field of the Conversational UI a multi-line field so agents can see several sentences of what they are typing and scroll vertically rather than horizontally. We have tried many CSS settings but can't seem to affect the height of this embedded field.
After contacting support, I was told that the desired behavior cannot be achieved with the currently rendered DOM of the Conversational UI component. The input element should be replaced with a textarea in order to allow wrapping its value on multiple lines.
Please consider adding this feature to your roadmap.