Under Review
Last Updated: 16 Oct 2020 12:49 by ADMIN
Peter
Created on: 15 Oct 2020 14:29
Category: UI for ASP.NET AJAX
Type: Feature Request
0
Feedback

Progress Telerik seems to be more focused on pursuing technology we’re not using, and There haven’t been major upgrades to the Windows Forms and ASP.NET controls that we use in our legacy apps.

The tools are great and we use them extensively, even in newer upgrades to our legacy apps.

But we haven’t seen a whole lot of improvements where we’d like to see them, so it’s not worth the maintenance cost.

On the Windows Forms side, we spend a lot of time navigating through the multi-layer structures of the tools, a set-wide consistent change that was implemented over 5 years ago.  It’s good for consistency, but makes certain properties and events unintuitive.  (E.g., “Why won’t this drop down list work handle the ENTER key being pressed?” “Well, that’s actually the enter event in the embedded control.”)

 

Our biggest usage on Windows Forms tools are RadButton, RadPageView, RadToggleButton, RadTextBox, and RadSpinEditor – and THAT’S IT.

And they are fairly stable and unchanged in the Progress Telerik line.

 

On the ASP.NET/AJAX side, it’s frustrating not to have things like cascading drop boxes without getting into a whole lot of Javascript and AJAX coding… which sort of defeats the point of buying a product that proposes to do all that for you. That’s been the only thing we hoped to see updated, some kind of way to preload multiple combos and have it auto-filter based on linked selections, and it never happened.

 

Our biggest usage on ASP.NET/AJAX tools are RadComboBox, RadDatePicker, RadEditor and RadSpell – and THAT’S IT.

These are also fairly stable and have been mostly unchanged in the Progress Telerik line.

 

Progress Telerik is rightfully focused on more emerging technologies – we don’t fault the company for that – but most of our work is legacy software we built 10-20 years ago and still maintain, or new clients wanting similar products (so it makes financial sense to use the legacy platform as a basis).  If we had an unlimited budget and R&D time, we’d LOVE to explore all the newer technologies and platforms… but it’s just not compatible with our business model (which serves small and mid-range companies with VERY tight budgets).

 

That makes it hard to justify the thousand or multi-hundred dollar maintenance fee to get periodic patches, when the existing versions are stable and working just fine for us.

 

If seems like Progress Telerik almost treats these tools as legacy products, and that it’s really not focused on them as much. (Again, we understand, that makes sense.)

1 comment
ADMIN
Rumen
Posted on: 16 Oct 2020 12:49

Hi Peter,

My name is Rumen Zhekov and I am the technical lead of the Telerik AJAX suite.

Thank you very much for your frank and open feedback, which we do appreciate! I am with the RadControls and AJAX suites almost from the beginning (more than 16 years) and I am sharing the same sympathy for these products as you. They are definitely not put in maintenance mode and if you allow me I am going to explain what we have done in the past few years for them.

You know that we are pioneers in the UI space, but while we do work on providing and developing suites for the newer technologies as Blazor, Angular, React and Vue, we do understand and well know how important are the existing suites for our customers - there are millions of projects that are still active and need support, many customers rely as you on WebForms and WinForms for new projects too. With that knowledge always in mind, we strive and continue to develop both AJAX and WinForms and you can see that in the release notes of both suites:

You can see how many new components we have released during the past years and that's not all. We are providing:

  • Fixes and support for the latest browsers versions
  • Security updates
  • New demanded components like RadPdfViewer and RadMultiSelect. It might be worth it checking them.
  • New features - their priority depends on the popularity of these items in the feedback portal, the annual surveys, interviews, and ticket requests.
  • and last but not least by helping our customers with their questions, troubles, and inquiries. Our top goal and priority will remain to serve you well and to deliver the more than expected support.

We always strive to address our customers' feedback when it comes to new features and improvements for the existing controls. If you are experiencing any difficulties with RadDropDownList or any other Telerik control, I would kindly ask you to submit a support ticket with the relevant product and provide more details about the precise case. Thus, the appropriate tech engineers would gladly assist you on this topic.

For this topic, can you please open a support ticket and explain what troubles do you have with it?

On the ASP.NET/AJAX side, it’s frustrating not to have things like cascading drop boxes without getting into a whole lot of Javascript and AJAX coding… which sort of defeats the point of buying a product that proposes to do all that for you. That’s been the only thing we hoped to see updated, some kind of way to preload multiple combos and have it auto-filter based on linked selections, and it never happened.

I am asking because the cascading comboboxes demo does not use JavaScript - https://demos.telerik.com/aspnet-ajax/combobox/examples/functionality/multiplecomboboxes/defaultcs.aspx

Once again big thank you and do not hesitate to share your feedback since it helps us prioritize the backlog better!

Best Regards,
Rumen
Progress Telerik

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