Approved
Last Updated: 23 Dec 2019 09:08 by ADMIN
Orit
Created on: 06 Dec 2019 20:59
Category: UI for ASP.NET AJAX
Type: Feature Request
0
Search all my tickets by text inside the correspondence with your agent

Hi , 

I was wondering if there is an option to search all my tickets by text inside the correspondence with your agent  ?

I know you have option to search by Subject text.

Are you having option to search by any text inside the ticket ? 

That would be very helpful.

Sometimes I remember we have discussed the issue, but I do not remember in what ticket in particular :(  .

It would be very helpful to have advanced search which would provide this .

THanks ,

Orit.

1 comment
ADMIN
Rumen
Posted on: 13 Dec 2019 09:35

Hi Orit,

Thank you for your useful feature request for a content search functionality the ticketing system!

I shared your feedback with our support leads and SupportOps teams and I have good news.

We will soon be testing an integration with a third party tool to allow text search capabilities inside the feedback portal items. If this works out well, we might consider using it for the ticketing system too.

Until this functionality gets implemented, please open new threads for different questions and choose an appropriate and descriptive title/subject.

As a small gratitude for your feature request I also added 1000 Telerik points to your account.

Regards,
Rumen
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