RadMap - Tooltip mouse-over should prevent hide

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Request a Feature Report a Bug

Unplanned

Last Updated: 03 Aug 2016 13:48 by Emad

matt

Created on: 14 Aug 2014 21:15

Category: Map

Type: Feature Request

RadMap - Tooltip mouse-over should prevent hide

Hello,

This is actually a request for the RadMap category, but that option is not listed in the "Category:" dropdownlist on this page for some reason?

The problem -- when a RadMap's marker has its tooltip visible (say, by rolling the mouse over the marker), moving the mouse over the tooltip itself does not prevent the tooltip from disappearing. Instead, when the mouse is rolled over the tooltip, the tooltip will hide itself. 

This should be changed for two reasons: 1) when a user rolls over a tooltip, it means they are interested in the tooltip's content and likely do not want it to close. 2) If you have a link inside the tooltip, it can be impossible to reach it in time before the tooltip closes. 

Lengthening the delay to closing is not a solution to this problem. Nor is enable click-to-open, click-to-close for the tooltip, since requiring clicks to open or close the tooltip is too time-consuming for quick scanning of tooltip (until the desired marker item is found).

Only keeping the tooltip visible when moused-over will resolve this issue. I can think of no reason to let the tooltip close when moused over.


thanks,
matt

5 comments

Emad

Posted on: 15 Jun 2015 13:17

I have the same issue and in my case I have 6 tooltips showing on a Radmap and when I set the AutoHide to false the tooltip am on wont close however when I hover over another tooltip it opens as well and I end up with more than one tooltip open and overlapping on each other can you please advise how can I fix that

matt

Posted on: 28 Aug 2014 20:34

but do you see the problem with this? my users are required to have extraordinarily precise mousing skills in order to properly rollover from the connector-arrow to the tip content. this element is only pixels wide...if they miss it, which is very easy to do, the tooltip vanishes and they must try again. this happens repeatedly, frustrating the user. that isnt a very good UX. this is especially problematic if the users are on a trackpad on a laptop where they have less dexterity than their normal desktops.

ADMIN

Joana

Posted on: 28 Aug 2014 14:56

Hi, 

For the time being, the tooltip will remain only if you move the mouse from the CallOut to the tooltip. The only possible workaround is to use AutoHide property set to false. Currently it's not planned to make a hide delay of the tooltip so that you could achieve the described scenario.

Regards,
Joana

matt

Posted on: 15 Aug 2014 15:37

Hey Joana,

Actually no, I'm using the default position ("Top"). What I've determined is that if I use precision mousing and roll up from the marker directly over the tooltip's pointer-arrow, the tip remains visible. However, if you mouse upward at an angle from the marker to the tip, missing the arrow, then it will close. I have a fade-out effect and duration of 450.

If you email me I can send your a URL to show it.

ADMIN

Joana

Posted on: 15 Aug 2014 08:39

Hi, 

I reproduce the described behavior when the Position property of the Tooltip has Bottom or Left value. The issue is due to the lack of CallOut in this specific scenario. We have logged it in our bug tracking system and we'll fix it as soon as possible. Could you confirm that this is your case? As a workaround I suggest that you use Top or Right Position or AutoHide="false":
<MarkerDefaultsSettings>
            <TooltipSettings Position="Top" AutoHide="true"></TooltipSettings>
</MarkerDefaultsSettings>

Regards, 
Joana