Last Updated: 25 Dec 2020 09:55 by ADMIN
Created on: 25 Dec 2020 09:53
Category: PDFViewer
Type: Bug Report
PDFViewer print dialog appears with small dimensons for certain PDF documents

I have a screen that I'm manually calling the print functionality of the kendo-pdfviewer from a button click.   It is working, but the problem is that the resulting print dialog window is really small.   Even if I open the print dialog, resize the dialog, and then try to print again it gets reset to the original small size.  This is preventing our users from previewing what the resulting page will print like.   

This is the code for my pdf viewer


<div class="row">
    <div class="col">

        <div id="example">

            <kendo-pdfviewer name="pdfviewer" height="300">
                <pdfjs-processing file="@(Url.Page("/Badges/Details", "VisitorBadge", new { BadgeId = @Model.Id }))" />
                <toolbar enabled="false">
                        <pdfviewer-toolbar-item command="PrintCommand" type="button" name="print" icon="print"></pdfviewer-toolbar-item>

            html body #pdfviewer {
                width: 100% !important;


This is the javascript used to open the print dialog
    badgereport.onWindowOpen = function () {
        $pdfviewer = $("#pdfviewer").data("kendoPDFViewer");
        $printBadgePdf = $("#printBadgePdf");
        $closeBadgePdf = $("#closeBadgePdf");
        $badgeWindow = $("#badgeWindow").data("kendoWindow");

        $printBadgePdf.on("click", function (e) {
            $pdfviewer.execute({ command: "PrintCommand" });

        $closeBadgePdf.on("click", function (e) {

1 comment
Posted on: 25 Dec 2020 09:55



Thank you for the additional details you've provided. I could confirm the issue is reproducible also in my side with the specific pdf file from your project. I was able to also reproduce it on the Online demos and logged a bug in our public GitHub repository:


You could observe its status also from our public feedback portal where other users could also vote for raising its priority:


As a small token of gratitude I'm updating your Telerik points.

Thank you for your collaboration.

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