Won't Fix
Last Updated: 05 Jan 2018 12:45 by Roland
Nikolay Petrov
Created on: 02 Dec 2016 09:36
Type: Bug Report
Problem with .GetRectangle() in custom user's application using Chrome
GetRectangle() function call returns invalid X and Y coordinates under special circumstances.

Steps to reproduce and access to the application are in the internal description.
Posted on: 05 Jan 2018 12:45

Could you please do something with this issue?

It happened already a several times that:
1. I invested a lot of time (reproduce on my side) on Telerik Testing Framework issue
2. I created a sample project
3. Opened a ticket at telerik.com
4. One of your colleagues managed to reproduce it on your side 
5. He opened another ticket at your feedback portal
6. On Feedback portal another colleague of yours just closed it immediately and never responded anymore.

Is this what you call "support"? I wasn´t just simply complaining about something, instead I invested time in it and provided a sample for you. It´s clear that the sample is not working on Chrome only. If Chrome is one of the browsers you support, then it´s your responsibility to make your functions working on IE, Firefox and Chrome too.

We are waiting for a fixture for more than a year now. 

Best regards,
Posted on: 03 Apr 2017 11:16
Hi Daniel,

In the beginning this problem broke a few tests only, but since we recently modified our product in a way that all the files are converted and opened as PDFs, the issue became critical for us. None of our tests are working anymore on CHROME ONLY. The rest of the browser get back proper values when calling getRectangle().

We desperately need a fixture, as soon as possible. I think it´s understandable that we don´t want to changed the 100s of our tests, just because they fail on Chrome only. Thanks for your understanding.

Best regards,

Posted on: 23 Jan 2017 16:21
Hi Daniel,

Similarly to what I responded on https://feedback.telerik.com/Project/161/Feedback/Details/207642-frame-is-not-found-by-name-correctly-in-custom-users-application-in-firefox
this is also an issue what I logged on Telerik Support page and later your colleague opened a new post here. I need a workaround here as the situation is the same what I explained in the other post: we have many tests which are broken due to this problem. Obviously we execute the same test functions on all the browsers we support, while your GetRectangle functions gives us proper values on all the other browsers, it does not work on Firefox only. Refreshing the actual page is not an option as it'd revert our job. Also doing a trick like changing the window size just in case the text function is being executed on Firefox is not an option. The desired solution would a common function that uses Telerik Testing Framwork and work on all the browsers. It'll be extremely painful to maintain such a code which applies some tricks (e.g. resizing the browser window) depending on the actual browser.

Please advise us something if possible.

Best regards,
Daniel Djambov
Posted on: 20 Dec 2016 08:33
Telerik: the issue seems to be specific refresh problem of Chrome and there is not much we can do about it. If you refresh the browser or change Chrome window size you will get the proper coordinates of the rectangle as expected.