Upload dialog handle fails when there is an execution extension that records Jing video

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Last Updated: 19 Feb 2014 23:00 by David

ADMIN

Velin Koychev

Created on: 14 Jan 2014 15:32

Type: Bug Report

Upload dialog handle fails when there is an execution extension that records Jing video

Test Studio is not able to handle upload dialogs when a custom execution extension that captures video is being used. 

Expected behavior: The dialog is handled successfully.

Actual behavior: The dialog is handled only after the Jing video timeout

2 comments

David

Posted on: 19 Feb 2014 23:00

Thanks Mshtilianov - is there anything that would have changed between 2012 version and current?  This seems like a recent issue, we have had the recorder for some time before the 2013 release.

ADMIN

Shtilianov

Posted on: 17 Feb 2014 14:13

When the Jing software is running it blocks the messages from the dialog windows which means that Test Studio is unaware at that point that there is an existing dialog. Since we are listening to receive these messages, we are unable to automate the dialog if communication is blocked. If Jing recorder times out or stops, we are starting to receive messages again, communication is restored and Test Studio automation works perfectly. Unfortunately we cannot resolve this issue because we don't know what Jing is doing to block the communication. 
There may be a possible workaround using the Jing API where you pause/refresh the Jing recorder on a fixed amount of time which should allow Test Studio to handle the dialogs, if the handle dialog timeout is 60 sec for example and Jing recorder is pausing for 1 sec each 30 sec the dialogs should be handled.