PDF document is blank on Mac when it is password-protected

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Last Updated: 20 Nov 2025 08:36 by ADMIN

Release 19.3.25.1119

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Created on: 11 Nov 2025 09:38

Category: Reporting

Type: Bug Report

PDF document is blank on Mac when it is password-protected

I set the OwnerPassword and UserPassword device settings when exporting to PDF, and when I try to open such a PDF on a Mac with Safari, Preview, etc. the document appears blank after providing the password.

1 comment

ADMIN

Dimitar

Posted on: 18 Nov 2025 08:54

Hello,

We have fixed the issue internally, and the fix will be live with the next release of Telerik Reporting.

In the meantime, for those who encounter this issue, we have found that other PDF viewers, such as Adobe Acrobat Reader, can open the file correctly.

Please use alternative PDF viewers to read the document until we release a new version with the fix, or if you cannot update currently.

Thank you for using Telerik Reporting!

Regards,
Dimitar
Progress Telerik

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