Unplanned
Last Updated: 07 Nov 2024 15:24 by ADMIN
ADMIN
Yoan
Created on: 25 Sep 2023 11:17
Category: PdfProcessing
Type: Bug Report
1
PdfProcessing: InvalidCastException when parsing a specific document
InvalidCastException: 'Unable to cast object of type 'Telerik.Windows.Documents.Fixed.FormatProviders.Pdf.Model.Types.PdfArray' to type 'Telerik.Windows.Documents.Fixed.FormatProviders.Pdf.Model.Types.PdfName'.'
when parsing a specific document.
2 comments
ADMIN
Yoan
Posted on: 07 Nov 2024 15:24

Hello David,

Your vote is much appreciated and please accept my apologies for the inconvenience and setbacks this issue might be causing you. We are aware of how important it can be and the impact it can have on our clients and their workflow. As a company, we are constantly trying to improve and keep our high standards consistent so any form of feedback is always welcome.

We have a system that prioritizes the logged-in tasks in our Feedback Portal by taking into consideration various factors like demand, complexity, capacity, etc. We are doing everything in our power to answer customer requests and needs by resolving these tasks as fast as possible, but some receive less attention than others, which is why they can sometimes be delayed, just like this one.

Currently, this task is not on our roadmap and there is no estimate or deadline regarding its completion. I also wouldn't want to mislead you by giving you incorrect information just for the sake of it. Once any item is resolved, we immediately update its public feedback page to notify our clients so please make sure you are keeping track of it by subscribing if you haven't already.

Regards,
Yoan
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David
Posted on: 07 Nov 2024 10:15
Hi, I'd like to add my vote to this as it is preventing us from processing some documents. Thanks.