Last Updated: 20 Jul 2023 15:16 by ADMIN
Release 2023 R2 SP1
Created on: 29 Mar 2021 16:34
Type: Bug Report
Unable to Save Password to Database Storage


I was on a remote web session with an engineer and we discovered that the Scheduler UI isn't saving the changed password to the database. 

The environment that I use is below. 

  • Report Server is installed in an Azure Virtual Machine
    • IIS is bound to ports 443 and 83
  • The SMTP Service is on RackSpace
  • The storage is located in SQL Server

The steps to reproduce are as follows.

  1. Change the Password
  2. Save the Changes
  3. Send Test
  4. Receive Error output

During the Remote Web Assistance Session, we tried a Gmail SMTP server and received the same results. 

We also enabled tracing and noticed an error in the event logs which I will attach here. 

Please let me know if you need any additional information.

Eric R | Senior Technical Support Engineer
Posted on: 01 Apr 2021 16:41

Hi Harry,

Thank you for your patience while we investigate this issue. Our QA team reviewed this issue and found that the password is only reproducible only in the Configuration section of Report Server. 

They confirmed that once the password has been changed, emails are successfully sent after scheduled task or data alert execution. 

I know that what we tested in our remote session did not succeed. However, can you confirm that once you change the password, select the save changes and then execute a scheduled task it still is not sending the emails?

We will continue to investigate this on our end but I wanted to get additional confirmation from you regarding our initial findings. 

In the meantime, please let me know if you need any additional information. Thank you and I look forward to your reply. 


Eric R | Senior Technical Support Engineer
Progress Telerik

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Posted on: 29 Mar 2021 16:44
Log attached.
Attached Files: