Q4 2024 (SVG Icons) Kendo Default Theme, cannot apply any of the provided color swatches.

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Last Updated: 06 Feb 2025 09:28 by ADMIN

Max

Created on: 04 Feb 2025 19:23

Type: Bug Report

Q4 2024 (SVG Icons) Kendo Default Theme, cannot apply any of the provided color swatches.

Hi,

I created a new Q4 2024 (SVG Icons) Kendo Default Theme.

When I try to apply any of the provided color swatches, I see a loading spinner for 30 seconds and a "Failed to save document" error.

When I checked the network requests, I noticed that PATCH https://themebuilderapp.telerik.com/api/v1/projects/67a267df70e5e715ec193d0e/variables method returns 500 Internal Server Error with "Transaction with { txnNumber: 11 } has been aborted." error.

4 comments

ADMIN

Nick Iliev

Posted on: 06 Feb 2025 09:28

Hello Max,

Thank you for providing insights regarding VPN usage. After further investigation and testing in various locations and environments, we were able to reproduce the issue you described, which appears to be related to a specific timeout. We have logged this as a bug on the following public GitHub thread, which you can use for reference and tracking: https://github.com/telerik/themebuilder/issues/145. I will also update this ticket as soon as we deploy a stable fix.

Regards,
Nick Iliev
Progress Telerik

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Max

Posted on: 05 Feb 2025 20:59

Hi,

FYI. I managed to apply a dark swatch after I used VPN to Germany and used Theme Builder. When I disconnected from the VPN and tried again (New York), it did not work.

So, at least now, I have a workaround if needed.

Max

Posted on: 05 Feb 2025 14:20

Hi,

I tried to apply the "Default Main Dark" swatch on different PCs, but the result was always the same. I see a spinner for a couple of minutes, the status changes to error, and the colors stay the same.

I shared my theme with "themebuilder@progress.com" and made screenshots for each step (attached)

Attached Files:

ADMIN

Nick Iliev

Posted on: 05 Feb 2025 09:26

Hello Max,

We attempted to reproduce the issue but have not been successful so far. Could you please create a new project and try using a color swatch again? If you continue to experience the issue, please share the affected ThemeBuilder project with themebuilder@progress.com using the "Share" option in the ThemeBuilder dashboard.

Thank you advance for your cooperation!

Regards,
Nick Iliev
Progress Telerik

Love the Telerik and Kendo UI products and believe more people should try them? Invite a fellow developer to become a Progress customer and each of you can get a $50 Amazon gift voucher.