Login timeout

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Last Updated: 17 Mar 2025 14:13 by Frank

Slim

Created on: 24 Jan 2025 09:34

Type: Bug Report

Chrome version (default browser) : 132.0.6834.111 (64 bit)

Progress Control Panel version : 2024.4.1202.0

Hi,

Whenever I try to log in to the control panel, I immediately get a Login Timeout error.

I tried changing my default browser (Firefox), but the same error persists.
I also tried deleting cache keys from the registry, but the error remains.

Here is the screenshot below with Fiddler

4 comments

Frank

Posted on: 17 Mar 2025 14:13

Thank you Viliana, we will definitely try it the next time.
For now, the old way of reinstalling everything worked. Wouldn't want to touch it unless it breaks.

ADMIN

Viliana

Posted on: 17 Mar 2025 07:46

Hello Frank,

Thank you for letting us know that you’re experiencing the issue despite following the suggested steps. I understand how frustrating this can be, and I’m sorry for the inconvenience.

Login problem workaround
To workaround this, we have prepared an OAuth CLI to encrypt and store the required authorization data for Progress Control Panel and Visual Studio. Here is what to do:

1. Remove the AccessToken, RefreshToken, UserID, Email, FirstName, LastName, LicenseLastTimeWritten Windows Registry values from [HKEY_CURRENT_USER\Software\Telerik] key if available (remove the values (AccessToken, RefreshToken, etc.), not only the content).
2. Unzip OAuthPersist.zip (attached to this thread).
3. Start Command Prompt and change the current directory to the folder containing all the files extracted in step 2.
4. Execute the following command, providing your Telerik credentials for telerik_username and telerik_password

OAuthPersist store-token --username "telerik_username" --password "telerik_password" --env PRODUCTION

5. Launch Progress Control Panel to verify the login.

Please let me know if the workaround resolves your issue.

Regards, Vili Progress Telerik

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Attached Files:

oauthpersist.zip

Frank

Posted on: 12 Mar 2025 20:52

Hello,
We are experiencing the same issue. Tried all suggested here steps, but none worked.
The "Login timeout. Please try again." message appears before the login screen pops up. When username/password are entered in that window, it shows a message that the login was successful. However, when clicking "Go back to Control Panel" - it takes you to the panel with the "Login timeout" already there.
We have been dealing with this issues for as long as we have Telerik - few years now. Sometimes complete reinstall of everything Telerik-related helps. Is there any chance this will be resolved, so it actually tries to login user before timing out?
Very frustrating.

ADMIN

Viliana

Posted on: 27 Jan 2025 14:03

Hello Slim,

Sorry to hear you're experiencing login issues with our product.

Workaround: As an alternative solution to Progress Control Panel, we offer MSI installation packages. These packages can be used to install, upgrade, modify, or repair your products. You can download them from your downloads page, and they come with an easy-to-use setup wizard.
Given your current situation, I recommend using the MSI installers so you can get your development environment set up as soon as possible.

Progress Control Panel Login Issue:
You can use the "Go back to Progress Control Panel" button on the https://login.telerik.com/index-deep-link.html page. This will open Progress Control Panel directly via a custom URI scheme. I recommend trying this method.

Here’s what you can do:

1. Reset your browser settings.
2. Remove the following values under [HKEY_CURRENT_USER\Software\Telerik] Windows Registry key: AccessToken, RefreshToken, UserId, Email.
3. Launch the Progress Control Panel.
4. Click "Log in" button.
5. Enter your credentials if prompted.
6. Once redirected to the https://login.telerik.com/index-deep-link.html page, click the "Go back to Progress Control Panel" button. Make sure to click it before the "Login timeout. Please try again." error shows up in Progress Control Panel.

I hope this resolves the issue! Let me know what happens.

Regards, Vili Progress Telerik

Love the Telerik and Kendo UI products and believe more people should try them? Invite a fellow developer to become a Progress customer and each of you can get a $50 Amazon gift voucher.