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Last Updated: 17 Sep 2024 13:46 by ADMIN
Michael
Created on: 23 Apr 2024 19:14
Type: Bug Report
0
cant remove old version of telerik reporting
I am attempting to remove Telerik Reporting from the Progress Control Panel.  I've checked the box "Remove" on version 17.2.23.1010 (see screen shot).  I click close to go to the next screen.  I then click Proceed, it seems to perform the update to remove the old version, but when I go back in the old version is still there.  I've repeated this several times.
Attached Files:
7 comments
ADMIN
Momchil
Posted on: 17 Sep 2024 13:46

Hi Deepak,

I hope that after the reinstallation everything will be working as expected.

Please get back to us, in case you have any other questions.

Regards,
Momchil
Progress Telerik

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Deepak
Posted on: 11 Sep 2024 13:58

Hi Momchil,

Thanks for your response.  But unfortunately, that did not help.

I think there are some other issues with my computer as I'm unable to uninstall old .NET SDKs and Runtimes as well.  I think I will wipe my machine and reinstall everything.

Thanks again!

Deepak Gupta

ADMIN
Momchil
Posted on: 11 Sep 2024 08:56

Hi Deepak,

I have reviewed the installation log again and it seems that some components are not uninstalling because the installer could not detect required prerequisite condition.

To work around this please check if the folder %programfiles(x86)%\Reference Assemblies\Microsoft\Framework\.NETFramework\v4.0\RedistList is present, and if not, please create it and then try removing Telerik Reporting again.

Please let us know if this helps.

Regards,
Momchil
Progress Telerik

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Deepak
Posted on: 05 Sep 2024 11:07

Hi Nikola,

Unfortunately, that did not work either.  I have attached the report generated from the Microsoft tool.

Regards,

Deepak Gupta

Attached Files:
ADMIN
Nikola
Posted on: 05 Sep 2024 07:49

Hi Deepak,

Thank you for providing the log from the uninstallation.

The log shows that the removal was successful and there are no errors in any of the operations that the installer performs. At this point, I would suggest downloading this tool provided by Microsoft that will help with the uninstallation. Currently, the issue could be with the Windows Installer cache or something along these lines that tool should fix.

Try running it and let us know the outcome.

Regards,
Nikola
Progress Telerik

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Deepak
Posted on: 31 Aug 2024 20:25

I have the same issue.  I have attached the logs herewith.  Even after several attempts to install, repair and then remove, Telerik Reporting still shows up in list of Programs, etc.

 

Attached Files:
ADMIN
Nikola
Posted on: 26 Apr 2024 12:03

Hello Michael,

There could be different reasons why the product can not be removed and it is hard to determine the actual one based on the images. A log from the installer would give us more information and you can generate one like this:

 - Navigate to the C:\ProgramData\Progress\Installer\Downloads folder where you can find all installers downloaded by the Progress Control Panel

 - Start a command prompt in this folder

 - Execute the command msiexec /x [Name-of-installer] /L*v [Name-of-log] which will perform a logged uninstall. 

Then please send us the log, so we can investigate it.

Regards,
Nikola
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