The 'Your Account' Page is not displaying properly in the Help tab

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Last Updated: 01 Aug 2016 10:23 by ADMIN

ADMIN

Elena

Created on: 21 Jul 2016 08:19

Type: Bug Report

The 'Your Account' Page is not displaying properly in the Help tab

Steps to reproduce. 

1. Open Test Studio.

2. Navigate to the Help tab. 

3. Click on your account and log in with your Telerik account. 

Expected behavior: To look like loaded in a browser. 

Actual behavior: It is loaded in compatibility mode and is not displayed as expected. 

(please refer to screenshot)

Attached Files:

2 comments

ADMIN

Pavel

Posted on: 01 Aug 2016 10:23

In order to force the control to render the content in IE 11 mode, please use the attached .reg files (for x64 and x86 systems respectively). This will edit the system settings on the machine so that the page will be displayed properly. Unfortunately at present we don't have a way to fix the problem in our product. We will be looking for solution which will not require to edit the system's registry.

ADMIN

Ivaylo

Posted on: 25 Jul 2016 12:27

When you click on Your Account link everything gets loaded correctly, so you can use it as a workaround. Why the Account preview page styling is not loading initially will be investigated.