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Request a Feature Report a Bug
Completed
Last Updated: 11 Dec 2015 08:38 by ADMIN
ADMIN
Daniel Djambov
Created on: 11 Sep 2015 07:58
Type: Bug Report
4
Specific customers yearly SaaS license requires monthly manual activation by customer
For some yearly SaaS perpetual activation purchases, each month the license reports it is expired on the day of the month it should be automatically reactivated and users cannot use the product for that day
3 comments
ADMIN
Daniel Djambov
Posted on: 11 Dec 2015 08:38 
Telerik: we have implemented another fix related to SaaS licenses explicitly and expect the issue is finally gone. The fix will be included in our next internal product release, planned to be out in mid Dec 2015.
Please contact us if you still experience this with this build, so we can investigate immediately the source of the problem. Thank you for your patience.
ADMIN
Konstantin Petkov
Posted on: 26 Nov 2015 15:06 
I'm reopening the feedback item since another customer, running the latest 2015.3 release, reported similar (if not the same) problem. Per their own words (TS reports their license expired on 25th of November):

"why paying on the 26th of the month means the expiration is 00:00am on the 25th of the following instead of 23:59 on the 25th of the following month?"
ADMIN
Daniel Djambov
Posted on: 22 Sep 2015 07:43 
Telerik: we have implemented fixes that should address this specific issue and solution will be available in our next internal product release, planned to be out by the end of Sep 2015
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