Screenshot is missing on step failure if the browser is running on second monitor

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Last Updated: 19 Mar 2014 09:43 by ServiceDesk

ADMIN

Ivaylo

Created on: 05 Sep 2013 08:18

Type: Bug Report

Screenshot is missing on step failure if the browser is running on second monitor

There is a problem when executing test on a dual-monitor display. If a test is run with the browser in the second monitor, the screen capture does not work when a test step fails. Instead of getting a proper screenshot, only a very thin vertical strip of screenshot is taken.

Steps to reproduce:
1) Configure a dual-monitor PC 
2) Create a test which is known to fail.
3) Run the test, with the browser maximized in the secondary monitor.

Expected behavior: To have a screenshot captured at the time of the failure
Actual behavior: The screenshot is missing

Reproduced with version 2013.1.827

Attached Files:

2 comments

ServiceDesk

Posted on: 19 Mar 2014 09:43

I want to add that my solution was to open the browser on my primary monitor. When I opened it on my secondary monitor I got black screenshots.

ADMIN

Daniel Djambov

Posted on: 20 Nov 2013 11:58

Telerik: Thank you for your feedback and exuce us for taking so much time to reply here. This seems to be a problem of the configuration of the extended displays, more specifically how Windows treats the active display and is beyond our control. It seems that if the main display is configured to be second monitor for example and its appearance is to be shown on the left (see attachment ExtendDisplayOptions) the problem is observed. However if you change the main display to be on the reverse side it will work properly (see attachment ExtendDisplayOptionsProper). Please try to change the appearance of the displays to the opposite of your current configuration and confirm the problem is gone.